AI Support Setup — $3,000 flat
Your support, answered in seconds.
By an AI you own.
We set up an AI support agent trained on your business — your docs, your policies, your tone, even your customer's real account data — running inside your Intercom. Live in 30 days or it's free. No per-resolution fees, no subscription. You own the whole thing.
Support today: pick your poison.
The meter
Intercom Fin charges 99¢ every time it answers — and just sold to Salesforce for $3.6B. Your bill scales with your success, forever.
The generic bot
Off-the-shelf bots can't see your customer's account. “Where's MY refund?” gets a help-centre link instead of an answer.
The founder inbox
Your team — or you — answering the same ten questions at 11pm, at $6+ a ticket of someone's time.
Trained on your business. Owned by your business.
It answers and escalates. It never approves refunds, moves money, or makes decisions — your team stays in charge.
Free audit — 1 week
A read-only look at your last 500 conversations. You get a report on exactly what an AI could take off your plate — your categories, your numbers. Yours to keep either way.
Build — week 1
Specialist agents for each of your support categories, trained on your docs and tone. Optional: a read-only connection to your backend, so it answers about this customer's order, account, or verification — not generic help-centre text.
Shadow mode — week 2
The agent drafts answers on your live conversations, privately. Your team watches it be right before a single customer ever sees it. Nothing goes live without your approval.
Go live + handover
Staged rollout, then it's yours: the code, the API keys, the runbook. Anything uncertain, sensitive, or money-related is escalated to your team with a summary note and a ticket.
Running live at a crypto investment platform since January.
This isn't a demo. The same system fronts Intercom support at Legion (legion.cc) — measured in production, February to July 2026.
Real conversation, anonymized
A customer forwarded a screenshot of an email offering a "refund" on their investment. The agent analysed the image, identified it as phishing — wrong sender domain, urgency tactics, a wallet-address request — then checked the customer's actual account and confirmed no refund existed. Scam neutralised, account verified, one reply.
It caught the same scam campaign again four days later, from the image alone.
Production AI systems for
A crypto investment platform and Australia's most famous dairy. See the operations work →
One fee. Then it's yours.
No per-resolution meter. No subscription that switches your bot off. The price is on the website because there's nothing to hide.
Audit → build → shadow mode → go live → full handover.
- ✓Specialist agents per support category
- ✓Trained on your docs, policies, and tone
- ✓Escalation to your team, with ticket + context
- ✓Shadow mode before anything goes live
- ✓Copilot sidebar for your human agents
- ✓Test suite built from your real conversations
- ✓Your repo, your API keys, your system
- ✓Team walkthrough + runbook
The guarantee
- ✓Live in 30 days, or it's free
- ✓Handling 60% of in-scope conversations by day 60, or we work free until it does
- ✓Cancel anything, keep everything
Optional, later
- Account-data connection — $1,500. Answers about this customer's order or account, via one read-only endpoint.
- Telegram / WhatsApp — $1,500 per channel. Same brain, more channels.
- Care plan — $490/mo. We keep it sharp: KB updates in 48h, monthly tuning, model upgrades, reports. Decided at day 30, not today.
3,000 conversations/month on Fin ≈ $21,000/year, forever. This: $3,000 once + ~$3,600/year. Run your own numbers →
The questions everyone asks
What if it makes things up?
The system is built around never fabricating: figures come only from your docs or the customer's own record, money questions collect details and escalate, and it runs in shadow mode — drafting privately — until you approve it. Every change is tested against a suite of your real conversations before it ships. And it only answers; it never approves refunds, moves money, or changes accounts.
Who maintains it if you disappear?
You own the repo — plain, readable code with a single dependency, plus a runbook. Any developer can run it. The optional care plan exists because you won't want to do the knowledge-base tuning, not because you can't.
We already use Fin. Why switch?
Check last month's bill, then ask Fin a question that depends on the customer's account — 'where's my refund' — and watch it answer generically. Same capability here costs a flat fee, plus it can actually read the account. Take the free audit and compare with your own numbers.
Is our data safe?
Everything runs on your accounts — conversations stay between your Intercom and your AI provider key. The audit strips customer names, emails, and numbers before analysis, and audit data is deleted 30 days after your report. The optional account connection is read-only, built by your developer, and can only look up the customer in the conversation.
We're not technical. Is that a problem?
You never touch code. It lives inside your Intercom; we hand over logins, a runbook, and a 30-minute walkthrough. The only technical work — the optional account connection — is one read-only endpoint, about a day of your developer's time, whenever suits.
Find out what your support is actually costing you.
A free audit of your last 500 conversations: category map, automation estimate, and an exact quote. One week, no obligation — the report is yours either way.
Get your free support auditRead-only access · customer details stripped before analysis · data deleted 30 days after your report